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BOARD OF POSTGRADUATE STUDIES SERVICE DELIVERY CHARTER
Vision
A centre of excellence in Postgraduate training, mentorship and knowledge dissemination.
Mission
To facilitate the transformation of Postgraduate students into researchers, academicians and leaders.
|
S/No. |
Customer support services |
Customer requirement |
Cost of service |
Timeline |
|
1. |
Response to correspondence |
Written |
Free |
5 Working days |
|
|
Free |
1 working day |
||
|
2. |
Response to enquiry by walk-in clients |
Visit the relevant office and make the enquiry |
Free |
1 minute |
|
3. |
Resolution of complaints |
Make a verbal or written complaint |
Free |
14 working days |